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Guillermo Esteves

Review: Technogym MyRun

Last fall I started shopping for a treadmill so I could continue training over the winter for the races I have scheduled this year (Ironman 70.3 St. George in May, Ironman Coeur d’Alene in June, and Echo Triathlon in July,) and after much consideration, I settled on the $3,750 Technogym MyRun. I don’t usually write reviews of things I buy, but while researching treadmills, I didn’t see many reviews of this particular model, so I thought it’d be worthwhile to share my experience with it, if nothing else as a cautionary tale for others who might be considering buying one.

TL;DR: It’s an awesome treadmill backed by an excellent iPad app, but unfortunately marred by Technogym’s almost non-existent customer support, which makes it hard to recommend.

The console of a Technogym MyRun treadmill, from the point of view of someone running on it. The display shows 4:27 minutes elapsed, 0% incline, 12.0 km/h, and 0.86 km. On top of the console, a connected iPad is running Zwift. A water bottle is on the right bottle holder. The treadmill is in front of the windows; a heavy cover of snow can be seen on the ground outside.
As you can see out the window, I really needed a treadmill to continue training over the winter.

Table of contents

Why the MyRun?

There were a few things I was looking for in a home treadmill:

Based on that criteria, I narrowed my search down to a few choices:

After much hemming and hawing, I discarded the ones that require frequent belt maintenance and have oversized consoles, and narrowed it down to the Precor and the Technogym. Despite costing almost twice as much, I settled on the Technogym because it’s more compact, it’s easier to move (it has wheels, the Precor does not,) and has the smart features I thought I would enjoy. The uncertainty around Precor’s warranty and support after Peloton’s acquisition and subsequent financial issues gave me pause as well; I thought the Technogym would be a safer buy in that regard, especially considering the price—I was wrong, but I’ll come back to this later on.

Buying & delivery experience

I ordered the treadmill online from Technogym’s website in early November. A customer support representative emailed me a couple days later to confirm my address, get some details about the location (such as the presence of stairs and such,) and let me know that there’d be a lead time of 3-4 weeks for delivery.

The “white glove” delivery took a little longer than that, which didn’t surprise me since it was the holiday season, and happened at the end of December. Scheduling the delivery was easily done online, and two men drove a truck from Salt Lake City to deliver the treadmill, arriving exactly when they said they would. They unpacked the treadmill outside my apartment, carried it inside, and set it up. The entire process took about 30 minutes in total, and setting up the treadmill itself took maybe 10 minutes, tops. They took all the packing materials with them, wore masks and shoe covers the entire time, and left my place immaculate, which I appreciated.

Assembling it was a matter of unfolding and locking the console in the upright position, attaching the handrails and bottle holders, and plugging it in. They mentioned it was the first MyRun they had ever delivered, and seemed impressed by how easy it was to set up; they said they’re used to delivering NordicTracks, which are much harder to assemble. An unexpected benefit I hadn’t considered is that if I ever move, it would be easy to reverse the process and pack the treadmill.

GPLama has a good video demonstrating the setup process:

Using the treadmill

Using this treadmill is extraordinarily simple—it’s always in a low-power sleep mode, and wakes up as soon as you step on it. It has three buttons: the middle button starts and stops a run, or pauses it if you long-press it; the left paddle button changes the incline; and the right paddle button changes the speed. There are a couple of settings you access by pressing the middle and speed button simultaneously, to change between imperial and metric units, and between speed and pace on the display. The display itself shows time, incline, speed or pace, distance, and Bluetooth status. Additionally, the console has an emergency stop cord you clip to your clothes, a shelf at the front for a phone or tablet with a rubber grip to hold them in place, a retractable tablet stand at the top, and a USB-A port in the back to power your phone or tablet. Finally, there’s a power switch at the front of the deck, next to the power cable, in case you want to turn it off completely.

A close-up photo of the display in the console of a Technogym MyRun, showing it at 0% incline, with 43 seconds elapsed. The incline paddle button is seen as well.
Say what you will about this treadmill, it is beautifully designed. I love the minimalism of its display.

That’s it, that’s all there is to it. Step on it, press the middle button, and start running.

Running experience

I’m not a treadmill expert, but I have no complaints here at all. It has a max speed of 20 km/h (12.4 mph,) and responds to changes quickly—when doing intervals I can go from 10 km/h (6.2 mph) to 16 km/h (10 mph) in about 8 seconds, and vice versa. The incline goes up to 12%, and it doesn’t decline at all—that’s fine by me, I rarely change the incline anyway.

The motor has no problem keeping up with me, and I can’t feel the belt slipping, sticking, or slowing down at all, even on an all-out sprint. So far it’s been able to handle everything I’ve thrown at it without issues, including workouts with lots of fast intervals, and long endurance workouts, the longest of which has been 2.5 hours.

Comparing it to the commercial treadmills I’ve used at the gym nearby, I feel like it has less cushioning, but I’ve been able to do long endurance runs without any pain or discomfort. I haven’t measured the noise, but it’s definitely quieter than those other treadmills (at least my neighbors have yet to complain about it.) However, I’ve noticed that stuff in the room tends to move around when I’m running; I might need to get a mat to put under the treadmill to dampen some of the vibrations.

The treadmill itself is solidly built. Nothing about it feels flimsy or loose, and I don’t hear any squeaking, creaking, or rattling when I’m running. It’s just a simple, elegant, good-looking piece of equipment. The belt feels pretty thick, and as you can see in the photo below, it’s very grippy.

A macro photo showing the textured surface of the belt of a Technogym MyRun and the pattern it uses to calculate the belt's speed.
The belt is robust, with a substantial grip.

The running surface is 143×50 cm (56.3×19.7″,) which is a little smaller than other treadmills, but I’m 1.71 m tall (5′7″,) so I’ve never felt like I didn’t have enough space to run. The deck is just 15 cm (6″) off the floor, so it’s easy to step on and off.

The Technogym Live app

While the minimalism of the MyRun’s console and controls might seem limiting, using it with the Technogym Live app on a tablet is when it really shines. Although I haven’t used some of its features, such as the coach-guided, Peloton-like “Sessions,” which require a paid subscription, the app includes a large variety of recorded outdoor runs, preset workouts, and a myriad ways to set up custom workouts on the treadmill, all of which are available for free.

The main screen of the Technogym Live app, showing options for "sessions", "custom", "routines", "outdoors", and "strength". It also shows the treadmill is connected, and a TrainingPeaks button.
The main screen of the Technogym Live app.

You can set up completely custom workouts with varying speeds and inclines, and even better, import them from TrainingPeaks. The app is able to control the treadmill, so once you start your workout, it’s essentially “set it and forget it,” although you are still able to tweak the speed and incline with the hardware buttons.

A screenshot of the custom workout builder in the Technogym Live app, sjowing four segments of various speeds and inclines, and the resulting speed graph for the workout.
You can set up a completely custom workout from scratch from within the app…
A screenshot of the Technogym Live app, showing a base run workout imported from TrainingPeaks.
…or import one from TrainingPeaks (although as far as I can tell there’s no way to set the incline in TrainingPeaks.)

Other workout options include:

Once you decide what you want to do, you simply place the tablet in its holder, start the workout, and hit the center button on the console to get moving. One of the few things I really don’t like about the treadmill is that to use the Technogym Live app, you must put the tablet on the tablet holder at the top. The holder has a sensor that detects if the tablet is placed there, and will not let you start a workout from the app if it isn’t. I have an iPad stand that would let me place it closer to eye level; it’s annoying that I’m not allowed to use it. What’s worse, if the sensor detects the tablet has moved, because you picked it up, or sometimes simply because you touched it, the treadmill will abruptly stop, show an obscure HF 701 error code, and end your workout. I suppose it’s trying to stop you from potentially hurting yourself if you trip while messing with the tablet, but it should pause the workout, not end it altogether. It’s so infuriating, I ended up putting a piece of gaffer’s tape over the sensor to prevent it from happening.

A screenshot of the Technogym Live app showing an iPad being placed on the tablet holder in the treadmill, with the text "place your tablet on MyRun," and a countdown.
If you haven’t done this by the time the countdown runs out, it goes back to the main screen of the app.

When a run is in progress, the app shows a pretty detailed dashboard that includes time, pace, calories, cadence, stride length, and heart rate, which you can get from a paired Bluetooth heart rate monitor or an Apple Watch. You can also swipe to the right to see charts for pace, incline, and heart rate; and to the left to see a “swiftpad” with eight configurable buttons for preset speeds and inclines (four of each.) The swiftpad is not available during structured workouts, though, only on open runs; I wish it was always available, and I’d also love to have a number pad of some sort to be able to dial in specific speeds or inclines.

A screenshot of the main dashboard of the Technogym Live app when a run is in progress, showing a large timer in the center, and in clockwise order: pace, stride length, speed, heart rate, incline, cadence, and calories.
Most of the widgets on the dashboard have alternate views that you can swipe through.
A screenshot of the Technogym Live app when a run is in progress, showing a line graph for speed, a line graph for heart rate, and meters for cadence, heart rate, stride, speed, and incline.
This is my favorite view when doing a structured workout. It lets you see upcoming changes in pace.
A screenshot of the Swiftpad view during a workout, showing preset options for various speeds and inclines, and a large timer in the center.
You can customize the swiftpad with various speeds and inclines of your choosing, but it’s only present during open runs, not structured workouts.

After finishing a workout, you get a nice summary screen with metrics and graphs. I wish I had the option to continue running, though, since sometimes I have some gas left in the tank, but the treadmill simply stops once you complete a workout.

A screenshot of Technogym Live, showing a post-workout summary, with metrics for average speed and incline, distance, time, calories, MOVEs, and average page.
I have no idea what MOVEs are.

The app includes a built-in music player, and Spotify and Apple Music integration, with some custom playlists put together by Technogym. I haven’t used this very much; the buttons are tiny, so I prefer to use my phone to control my music.

A screenshot of Technogym Live, showing an open side panel with some Apple Music integration, with basic playback controls, and access to playlists, including some put together by Technogym.
Controlling music within the app is neat, but I wish the controls were bigger.

On an iPad, you can set up Siri for voice commands to start and stop workouts or change the speed and incline, although it works better in theory than in practice—good luck getting Siri to understand you over the sound of the treadmill while you’re huffing and puffing; and just like the swiftpad, it doesn’t work during structured workouts. Interestingly, these actions are available in the Shortcuts app, which is cool. For example, you could set up a shortcut that increases your speed and turns on a fan on a smart plug.

A screenshot of the various Siri shortcuts available in the Technogym Live app, including "pause equipment", "restart equipment", "stop equipment", "set speed", "set incline", "increase level", "decrease level", and "heart rate".
This is nice to have—if you can get Siri to understand you.

The app works perfectly in the background on an iPad. It’ll show a push notification about 10 seconds before any change in speed or incline, so you can start a workout and then switch to Netflix or some other app without being caught off guard by changes in the workout. I wish it supported split view, though; you can’t have the app open side-by-side with something else.

You can connect the Technogym Live app to Strava, Garmin, TrainingPeaks, RunKeeper, and MapMyFitness. Connecting to Strava lets you simulate routes on the treadmill, and sync completed runs. Connecting to TrainingPeaks lets you import your planned workout of the day, and sync completed runs. Connecting to Garmin doesn’t seem to do anything as far as I can tell. (I don’t use RunKeeper or MapMyFitness, so I didn’t test them.)

While the pace reported by the treadmill is likely more accurate than what my watch (a Garmin Forerunner 955) estimates, I still prefer recording my runs on my watch because it calculates metrics like running power and training effect, so I ended up disconnecting Strava and Garmin from the app. However, I left the TrainingPeaks connection in place; being able to set up my workouts in TrainingPeaks ahead of time, sync them to the treadmill, and do them without me having to control the treadmill at all is so, so, so good, I don’t know how I ever trained without it. I find myself nailing workouts in a way I never have on other treadmills: on workouts with lots of fast intervals, if I’m not controlling the treadmill manually, I’m less likely to “cheat” by turning down the speed before the interval is over; and in long endurance runs, being able to break them up into chunks at varying paces (a similar structure as endurance rides on TrainerRoad,) helps make them far more tolerable. Technogym Live’s TrainingPeaks integration makes it painlessly easy to set this up.

I’ve noticed a couple minor bugs with the app: the “high heart rate” alert keeps popping up even though I turned if off in the settings; and there seems to be a timezone issue importing TrainingPeaks workouts—past a certain time, importing a workout pulls the next day’s workout, not the one scheduled for that day. That said, I’m impressed with the level of polish of this app, and the sheer customizability it enables on the treadmill. I’m not exaggerating when I say it has made a real difference in my training.


While there’s no integration between the Technogym Live app and Zwift, you can pair the treadmill directly to Zwift. Zwift recognizes the treadmill as both a speed and cadence sensor, and it only takes a few seconds to set things up for a run. The treadmill only supports a single Bluetooth connection, though, so you can only connect it to one app at a time.

The running device pairing screen of Zwift, showing the Technogym MyRun treadmill connected as a "run speed" sensor and a "cadence" sensor.
It’s easy to connect the treadmill to Zwift—just make sure it’s not already connected to something else.

Unfortunately, unlike the Technogym Live app, Zwift is not able to control the treadmill, so you have to do it manually, following the prompts given by Zwift. My understanding is that there is far less standardization in the industry for controlling treadmills than there is for bike trainers, so I don’t think either Technogym nor Zwift are to blame here, and I believe this is also the way other treadmills with Bluetooth FTMS work. Hopefully this is something that can be added through a software update in the future, but I do wish the treadmill supported more than one Bluetooth connection, so I could at least let Technogym Live control it in the background while using Zwift.

A screenshot of a run in Zwift. The virtual runner, dressed in black, is running on a paved road through Central Park, and is about to pass an arch. An "achievement unlocked" banner is shown, for the "runners dozen" achievement, which is running 13.1 miles in a single session. The app is also showing an instruction to run at 12.0 km/h for 15 minutes.
Note the instruction to “run at 12 km/h for 15 minutes.” It’s up to you to follow it, but Zwift does a good job of getting your attention when you need to change speed.
A screenshot of a post-workout "run report" in Zwift, showing pace, distance, elapsed time, calories, ride-ons, and graphs for speed, heart rate distribution, and power.
Unlike in Technogym Live, you can dismiss the report when a workout is finished, and continue running.

I’m not going to do a full review of Zwift running, but I’ll just say it’s fine. Compared to Technogym Live, it’s not the game-changer I thought it would be for training, especially since it can’t control the treadmill. It’s fun when I need a bit of a change in (virtual) scenery, though.

Customer support

This is where things have gone sideways with Technogym. A month after taking delivery of the treadmill, I started having a serious issue with it: it randomly shuts down whenever I use the speed or incline buttons.

Here’s a video demonstrating the issue:

I’ve done a ton of troubleshooting on this thing and reached some conclusions:

That leads me to believe it’s most likely a hardware problem, perhaps some faulty connection somewhere that loosened with the impact of my running over the course of a few weeks, and now causes the treadmill to randomly crash when the buttons are pressed. It’s also possible it’s a software bug—the treadmill got a firmware update a few days before the problem started. Firmware updates are handled by the Technogym Live app, but it happens silently and automatically—there’s no way to check for updates, and as far as I can tell, there are no release notes, or a public changelog, or a way to see which firmware version it has or when it was installed, so I can’t check if the timing of that update lines up with when I started experiencing the problem.

In any case, sometimes things break, sometimes you just get a lemon. It happens, I get it. What matters to me is how companies respond—when I got my indoor bike, a StagesBike SB20, it shipped with a dead power meter, but I contacted Stages, and a couple of days later they overnighted me a new crank with detailed instructions to replace it, and gave me a workaround so I could still use the bike in the meantime. A few months later, my cat chewed on the power cable, and again, Stages immediately shipped me a new one under warranty. Stages customer support has consistently been responsive and excellent.

In contrast, I’m sorry to report that Technogym’s customer support has been abysmal so far. There’s no public customer support email, or a support portal where I can create a ticket; messages sent through the generic contact form on the website go unanswered, and calling the phone number results in long waits on hold (there is a contact option using Whatsapp, of all things, but I do not have Whatsapp.) I even tried emailing the customer support rep that reached out when I placed the order to see if she could put me in touch with someone who could help me; she never replied. I eventually managed to reach someone on the phone, an extremely curt person who made no attempt to troubleshoot or gather details about my issue, and did no more than ask for the serial number and start a work order with “MYRUN SHUTTING DOWN” as the entire, verbatim description of the problem. When technical support finally emailed me, their only suggestion was that “the power cord may not be properly inserted,” with a diagram in case I didn’t know how to plug in a cable.

That’s the last I’ve heard from Technogym. I replied with a full description of the problem and the video above, and never got a response. After two weeks, and multiple follow-up emails without a response, I’m nowhere near close to a resolution. I don’t know if or when they’re going to repair or replace my treadmill, so my hope is that it is a software issue, and a future update somehow fixes it.

At least the treadmill still runs, and although I am limited in what I can do without using the buttons (Zwift is out of the question, for example,) I can still train as long as I set up my workouts in advance in TrainingPeaks. But come on, this is an absurdly bad level of customer support. At this point I’m inclined to return the treadmill just so I never have to deal with Technogym ever again, but I’m not sure how I would even go about initiating a return when they’re so unresponsive.

Update, March 14th, 2023: After a month and a half of no response whatsoever to my emails, I ended up sending an actual written letter by certified mail to Technogym HQ in New Jersey, basically giving them 30 days to resolve my issue before I sought legal remedy, and I got a call back the same day it was delivered. The person I talked to was very apologetic for the delay, and promised to send a technician as soon as possible to determine if the treadmill could be repaired, or they’d replace it. The next day I got a call from Fitness Machine Technicians, out of Salt Lake City, to schedule a visit from the technician. We’ll see how it shakes out, but this feels like progress at last.

Update, March 21st, 2023: Just got a visit from the technician. He replaced the control board and the console, and lubricated the belt in case it was a friction issue, but the malfunction still persists, unfortunately. He thinks the problem is the buttons themselves or the harness that connects them to the console, so he’d have to order those parts and come back. Technogym told me they would replace the treadmill if the technician wasn’t able to fix the treadmill, so I hope that’s the next—and final—step in this saga.




So, is this thing worth almost $4,000? I’d really love to be able to say “hey, if you can afford it, you won’t regret it,” because I love the treadmill itself. It’s pricy, but exactly what I wanted: an elegant, compact, low-maintenance, highly-programmable treadmill on which I can do long, hard structured workouts and connect to Zwift. However, taking into account the problems I’m having with it, and in particular my experience with Technogym’s support, I have a hard time recommending it.

If, after reading this, you’re still considering this treadmill, my advice would be proceed with caution. Call Technogym, and inquire about what level of support they can provide and who provides servicing in your area, and then call that company and make sure you feel confident you’ll get the necessary assistance if you ever need it. Then, you can make an informed decision. This is probably a good thing to do, no matter what brand you’re considering. In hindsight, it’s what I should have done—it might have saved me a lot of grief.